Delivery on the territory of Croatia and the rest of the EU is carried out by our partner Overseas Trade Co. d.o.o
Products are packaged in such a way that there is a minimum possibility of damage when transported. When picking up, the customer is obliged to check the condition of the shipment and immediately advertise the product to the courier in case of damage. The Seller disclaims any liability for damages that may occur during delivery.
Our courier bags are made of 100% recycled LDPE bags that are 100% recyclable.
The delivery period for Croatia and Slovenia is 2-5 working days (working days do not include weekends, holidays and public holidays).
The delivery period for other EU member states is about 5-7 working days (but it can be extended in special cases, of which the customer will be informed in a timely manner).
The delivery period to all other countries, as well as the final cost of postage, should be determined in cooperation with the customer – individually for each such order.
You will be notified of the delivery deadline by e-mail when processing the order.
In case of unforeseen situation, the delivery period may be extended, of which the customer will be informed in a timely manner (by e-mail or telephone).
Delivery is not made on Saturdays and Sundays.
The cost of delivery to Croatia is 35 Kn (5 euros). Customers from Croatia meet the cost of delivery for all orders worth less than HRK 500.00 kn
The cost of delivery to Slovenia is 40 Kn.
The shipping costs for all other countries inside EU is 75.24 kn ( 10 euros )
All foreign buyers (including Slovenia) must pay the entire shipping cost for all orders.
The final cost of postage for orders from all other countries (outside the EU) should be determined in cooperation with the customer – individually for each such order.
The recipient is obliged to communicate the correct mobile number for the purpose of informing about the delivery in a timely manner. If you have received a notification from the delivery service about the arrival of the shipment, you can contact it and arrange a subsequent delivery or delivery to another address.
Products will be packaged so that the usual manipulation in transportation can not be damaged. The buyer is obliged to check for any damages when picking up the product and immediately advertise them to the courier, i.e. refuse to pick up the shipment, which shows external damage. The goods are insured against loss in delivery.
Refunds and complaints
Unilateral termination of the contract, return, replacement of items and refunds
Pursuant to Article 72. The Consumer Protection Act has the right, without giving reasons, to unilaterally terminate the contract within 14 days from the date of the handover of the item to the consumer.
In accordance with Article 79. Of the Consumer Protection Act, the consumer does not have the right to unilaterally terminate the contract in the event that the subject matter of the contract is a commodity that is made according to the consumer's specification or that is clearly adapted to the consumer.
In the form of the Information Form ( Information form on the right to unilateral termination of the contract – Consumer Protection Act) link; ( https://galileoss.hr/wp-content/uploads/2019/05/Informativni-obrazac-o-pravu-na-jednostrani-raskid-ugovora-Zakon-o-za%C5%A1titi-potro%C5%A1a%C4%8Da.pdf )on the right to unilateral termination of the sales contract, the rights and obligations of the Buyer are specified, as well as the rights and obligations of the Seller in case of exercising the right of the user to unilaterally terminate the purchase agreement.
The direct costs of returning the goods shall be borne by the Buyer (shipping costs).
The products returned by the Buyer must be undamaged, unsuspected and unwashed and with original labels.
The user/customer is responsible for any impairment of the value of the goods resulting from the handling of the goods.
In the case of unilateral termination of the contract, the Buyer may decide:
In the case when the Buyer decides to return the money, we will transfer the amount of the sales price of the returned products to your current account (excluding shipping costs). The buyer should indicate on the Form for unilateral termination of the purchase contract the IBAN number and the bank with which the current account was opened and the phone number.