Terms & Conditions


 General terms and conditions of use of the web store


The general terms and conditions of use of the web shop www.babiesbybabes.com (hereinafter: General Terms and Conditions) are drawn up in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Law on Electronic Commerce, valid on the territory of the Republic of Croatia.




  • General provisions


The owner of the web shop www.babiesbybabes.com (hereinafter: the Babies by Babes web store  ) is La Controverse d.o.o. , a company, with its headquarters at Cerlenki 15, Funtana, HR-52452, VAT ID: HR46014349699 .


You accept these General Terms and Conditions electronically when confirming your order in the web store.


We also advise you to read both the Data Protection and Privacy Policy, as well as the Cookie Policy, as these documents also apply to your use of the web store.


As a User, you agree to use the web store exclusively in accordance with positive regulations to view published content, purchase available products by placing legally valid orders and communicate with the seller.


The services we provide to you through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services to access our web store. The Babies by Babes web store  is not responsible for the cost of phone, data traffic or any other costs that may arise when ordering or browsing the contents of the web store and using the available services on it.


All advertisements, photos and information about the products that are the subject of the sale are the property of the Seller, who is solely responsible for the content of the advertisement, which includes responsibility for the veracity and accuracy of the information and for the obligations arising from the content of the advertisement.


The buyer can only be an adult professionally capable natural person and a legal person.


The contract may be concluded on behalf of and on behalf of a minor and a business incapacitated person by his or her legal representatives or guardians.


Changes to the General Terms and Conditions


The current version of the General Terms and Conditions is always considered to be the version that is published on this page. In case of disputes, a version that was valid at the time of the purchase and with which you expressed your consent as a user at the time of placing the order will be applied.


The Seller reserves the right at any time to amend or supplement the General Terms and Conditions without prior approval or special notice. The changes take effect on the day of publication on the website.


Conclusion of the sales contract


The subject of the Contract is the purchase of the selected product through the Babies by Babes web store  with the payment of the price of the product and shipping costs.


The contract is concluded by means of remote communication (Distance Contract) via the Internet.


These General Terms and Conditions as well as the individual terms of sale indicated in addition to the information about certain products represent the offer of the Babies by Babes web store  for the conclusion of the Contract.


The User, as a customer, by registering, concluding the order or otherwise laid down in these Terms, accepts them, which considers that the Agreement between the User and the Babies by Babes web store has been concluded, and according to the terms of sale set out in these Terms. These General Terms and Conditions are an integral part of the contract with the user


The contract does not enter into force on the basis of the completed order and the receipt of an automated message by the Babies by Babes web store system  that the order has been received, since at the time of the completed order the product can change availability.


The contract enters into force and is binding at the moment when the Babies by Babes web store  confirms the availability of the product and, depending on the payment method, sends a formal binding payment offer.




When browsing the contents of the web store, you can freely select the desired items and add them to the shopping cart. This action is in no way binding. After you have selected the desired items and are sure that you want to buy them, you embark on an order process during which you enter all the information necessary for the execution of the order, confirm your consent with the General Terms and Conditions and depending on the payment method chosen, make the payment.


Ordering goods is possible 24 hours a day, 7 days a week.

The goods are ordered by electronic form.


Once the order has been concluded and sent, the customer will receive an e-mailed automatically generated message from the  Babies by Babes web shop system  that the order has been received.

If the Seller is not able to deliver all the ordered products, he will inform the Buyer in a timely manner by e-mail and inform him about other possibilities.

If the Buyer does not agree with the changes or deferrals offered, he or she may cancel the order in full.

The customer can cancel the order until the moment of its sending, and after that the customer is obliged to take over the shipment.

In the event that the product is made to the customer's order, the Buyer does not have the right to cancel the order after the production of the product has begun.


Product prices and payment methods


All prices of products in the web store are expressed in Croatian kuna (HRK) with VAT included.


The prices of the product are the same for all types of payments and are visible on the product page and in the shopping cart when concluding the order. The price of the product does not include the cost of delivery, which is calculated separately in the last step of the order after the user enters the desired delivery address. The seller reserves the right to change the price without prior notice.


In exceptional cases of administrative error in the statement of the price of the product on the website of the web store, we are not obliged to conclude a sales contract on adverse terms. If such a case occurs, we will offer you to purchase the product at the correct price, without the obligation to accept such an offer. In case of your non-acceptance of the offer, the amount paid will be refunded to you if the payment on your part has been previously made. Transaction costs (bank fees) of repayment of payments will be borne in full by Babies by Babes


Payment can be made by credit or debit card (Mastercard, Maestro, Visa, Visapay).



When paying on our web store, use CorvusPay –

 advanced system for safe online payment card reception.

The CorvusPay system ensures complete confidentiality  of your card and personal data from the moment you enter it  in  the CorvusPay payment form. Payment data is forwarded encrypted from your web browser to the bank that issued your card.  Our store never comes into contact with the full information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The payment data entry form is provided with an SSL transport code of  the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard.  CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, i.e. operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with  cards included in the 3-D Secure program, your bank further confirms your identity with the validity of the card itself using a token or password.

Corvus Pay considers all information collected confidential and treats it accordingly. The information shall be used exclusively for the purposes for which it is intended.  Your sensitive data is completely secure, and its privacy  is guaranteed by state-of-the-art safeguards. Only the data necessary for the performance of the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular  security monitoring and in-depth checks to prevent network vulnerabilities  , and by planning the implementation of information security provisions, they permanently maintain and improve the level of security of the system by protecting your card data.

Thank you for  using CorvusPay!


You will receive the invoice in a package together with the goods or as a special shipment, depending on the place of shipment of the goods. If you need an R1 invoice (bill entitled to a company) please add to the note during the order process and enter all the necessary information. The issuance of R1 invoices is currently available as an option only to legal entities registered in the Republic of Croatia.




The shipping price is 35.00. HRK for deliveries in Croatia.


As part of its action offers, the Seller may offer free shipping for orders during the duration of the action or promotional sale of certain products.



Ordered products will be delivered by:


  • Overseas Express delivery service


Delivery on the territory of Croatia and the rest of the EU is carried out by our partner  Overseas Trade Co. d.o.o

Products are packaged in such a way that there is a minimum possibility of damage when transported. When picking up, the customer is obliged to check the condition of the shipment and immediately advertise the product to the courier in case of damage. The Seller disclaims any liability for damages that may occur during delivery.



Delivery Time:

The delivery period for Croatia and Slovenia is 2-5 working days (working days do not include weekends, holidays and public holidays).

The delivery period for other EU member states is about 5-7 working days (but it can be extended in special cases, of which the customer will be informed in a timely manner).

The delivery period to all other countries, as well as the final cost of postage, should be determined in cooperation with the customer – individually for each such order.

You will be notified of the delivery deadline by e-mail when processing the order.

In case of unforeseen situation, the delivery period may be extended, of which the customer will be informed in a timely manner (by e-mail or telephone).



Shipping cost:

The cost of delivery for Croatia is 35 kuna (5 euros). Customers from Croatia meet the cost of delivery for all orders worth less than HRK 500.00 kn


Contact us via email on contact@babiesbybabes.com to inform yourself about the shipping costs for all other countries inside EU.


All foreign buyers (including Slovenia) must pay the entire shipping cost for all orders.

The final cost of postage for orders from all other countries (outside the EU) should be determined in cooperation with the customer – individually for each such order.

Delivery is not made on Saturdays and Sundays.


The recipient is obliged to communicate the correct mobile number for the purpose of informing about the delivery in a timely manner. If you have received a notification from the delivery service about the arrival of the shipment, you can contact it and arrange a subsequent delivery or delivery to another address.

Products will be packaged so that the usual manipulation in transportation can not be damaged. The buyer is obliged to check for any damages when picking up the product and immediately advertise them to the courier, i.e. refuse to pick up the shipment, which shows external damage. The goods are insured against loss in delivery.


Refunds and complaints


Unilateral termination of the contract, return, replacement of items and refunds


Pursuant to Article 72. The Consumer Protection Act has the right, without giving reasons, to unilaterally terminate the contract within 14 days from the date of the handover of the item to the consumer.


In accordance with Article 79. Of the Consumer Protection Act, the consumer does not have the right to unilaterally terminate the contract in the event that the subject matter of the contract is a commodity that is made according to the consumer's specification or that is clearly adapted to the consumer.


In the form of the Information Form ( Information form on the right to unilateral termination of the contract – Consumer Protection Act) link; ( https://galileoss.hr/wp-content/uploads/2019/05/Informativni-obrazac-o-pravu-na-jednostrani-raskid-ugovora-Zakon-o-za%C5%A1titi-potro%C5%A1a%C4%8Da.pdf )on the right to unilateral termination of the sales contract, the rights and obligations of the Buyer are specified, as well as the rights and obligations of the Seller in case of exercising the right of the user to unilaterally terminate the purchase agreement.


The direct costs of returning the goods shall be borne by the Buyer (shipping costs).


The products returned by the Buyer must be undamaged, unsuspected and unwashed and with original labels.


The user/customer is responsible for any impairment of the value of the goods resulting from the handling of the goods.


In the case of unilateral termination of the contract, the Buyer may decide:


  • on the refund of the paid-in funds, in which case the Buyer delivers the goods to the Seller's address at his own expense, and the Seller, after receiving and verified goods, remits the funds to the account minus the costs of delivery or


  • to replace the item for another item or to replace the same item for another size. In this case, the Buyer delivers the goods to the Seller's address at his own expense, the Seller sends him a replaced item or the same item of another size after receiving the goods and charges for the costs of resupply, and any difference in price. Transaction costs (bank fees and the like) are borne by Babies by Babes


In the case when the Buyer decides to return the money, we will transfer the amount of the sales price of the returned products to your current account (excluding shipping costs). The buyer should indicate on the Form for unilateral termination of the purchase contract the exact cardholder name and the card number which was used during the purchase of the product and the phone number.



Refund of the amount paid 


If you unilaterally terminate this Agreement, we will refund the money we received from you for the purchased goods, without delay, and no later than 14 days from the day we received your decision to unilaterally terminate the contract, provided that the goods are returned to our address and viewed for possible damage. The refund will be made in the same way that you made the payment.





The seller is liable for material defects if the product had a defect at the time of the risk transfer to the Buyer, regardless of whether it was known to him. The Seller is also liable for those material defects that after the transfer of the risk to the Buyer if they are due to the cause that existed before that. The seller is not responsible for a slight material defect.


When complaining about a material defect in the product, the buyer should fill in the written complaint of the consumer and send it to the Seller within the legal deadline.


The complaint will be considered valid if the product inspection determines that it corresponds to the conditions for complaint in accordance with the Law on Obligations and the Consumer Protection Act.

Complaints can be submitted through a written complaint from the consumer (the form for written consumer complaint is available below).




 Your objections pursuant to Article 10. Consumer Protection Act can be sent to:

Cerlenki 15, Funtana, 52452, Croatia or by e-mail at: contact@babiesbybabes.com


Resolving consumer disputes


We will try to resolve any dispute peacefully – by mutual agreement. You can also use the mechanisms of out-of-court settlement of consumer disputes with the right to initiate out-of-court dispute resolution proceedings by submitting a report to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting a conciliation proposal to the Conciliation Centre at the Croatian Chamber of Commerce.


Customers may also alternatively resolve disputes through an online dispute resolution platform:



Copyright protection


La Controverse owns the copyright, conceptual and execution project as well as all software applications on this site. All photographs, as well as all text materials, are the property of the Babies by Babes web store  and without knowledge and written consent it is not allowed to copy and/or use the information and/or photographs displayed on this site for commercial purposes.

All rights are reserved. By using this website, you expressly undertake to use the data and information, in particular photographs and texts, as well as any other materials owned by the Babies by Babes web store  in the prohibited or these terms of illicit acts or purposes.




For all disputes arising from the use of the web shop and/or from the application and use of these General Terms and Conditions, the jurisdiction of the competent court in Pazin is agreed.


Questions and suggestions


If you have any questions or suggestions please contact us by email: contact@babiesbybabes.com